How to Perform a Hard Reset for Login Issue

How to Perform a Hard Reset for Login Issue


In this tutorial, you will learn how to perform a hard reset and clear the cookies to resolve the login issue.

Resolution Steps

You can follow these steps to resolve the login issue:

Step 1 - Empty the Cache

Empty the cache for the browser (Google Chrome), Right-click on the webpage, and then click on Inspect, or use the shortcut i.e. Ctrl + Shift + I

Step 2 - Navigate to "Application"

Click on the symbol '>>' at the top right to view other tabs, click on 'Application'

Step 3 - Clear Cookies

Click on the cookie for or any  other open webpage, under the 'Cookies' section, then click on the button to clear the cookies at the top right as shown below

Step 4 - Retry Login

You can then retry and login into

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