How to Perform a Hard Reset for Login Issue

How to Perform a Hard Reset for Login Issue

Tutorial

In this tutorial, you will learn how to perform a hard reset and clear the cookies to resolve the login issue.

Resolution Steps

You can follow these steps to resolve the login issue:

Step 1 - Empty the Cache

Empty the cache for the browser (Google Chrome), Right-click on the webpage, and then click on Inspect, or use the shortcut i.e. Ctrl + Shift + I



Step 2 - Navigate to "Application"

Click on the symbol '>>' at the top right to view other tabs, click on 'Application'



Step 3 - Clear Cookies

Click on the cookie for Hy.ly or any  other open webpage, under the 'Cookies' section, then click on the button to clear the cookies at the top right as shown below



Step 4 - Retry Login

You can then retry and login into  https://my.hy.ly/tenants



    • Related Articles

    • How To Troubleshoot Login Issues For Your Hyly.AI Accounts

      Context Some users are having trouble logging into accounts.hyly.app. This article will address this issue and how to fix it in the interim. Step 1 - Navigate to Hyly.AI App Navigate to accounts.hyly.app and enter your username and password. You will ...
    • How To Reset Your Hyly.AI User Password

      Context To reset your password for my.hy.ly, please follow the instructions below. Quick Steps *Note: Make sure your email is registered with accounts.hyly.app  Go to https://accounts.hyly.app/set-password  Hy.ly will send you an email with a "reset ...
    • How To Login to Your Hyly.AI Accounts

      Context  The first step you must take once you onboard with Hyly.AI is to log in to your Hyly.AI account.  In this article, you will learn how to log in to your Hyly.AI account. Step 1 - Verify Your Email Once your account is created in the Hyly.AI ...
    • How to Create and Manage an Account in Hyly under an Org

      Tutorial In this tutorial, you will learn how to create and manage an account under an org and provide required access according to the role of the user. Step 1 - Create Account In the first step you will learn how to create an account. Step 1a - ...
    • How to Add Images in Sub-Orgs Gallery

      Context While creating an email, you might want to add images. It's always handy to have the pictures in a place where you can easily access them. Adding images in the sub-orgs gives you the ease to add the pictures in the blast. In this article, you ...