Once a prospect's scheduled tour has passed, it is important to note in hyTours whether the prospect toured the property or not.
This can be done by clicking on the appointment in the calendar, which should be color-coded pink to indicate its past status, and then choosing from either the "Yes, Toured" or "No Show" buttons under the question "Did the prospect tour the property?"
If a tour is not closed out a reminder email will go to the leasing team and any managers that have elected to include themselves on the notification. It's important to close tours out because it helps marketing operations determine what leads from what sources are showing up for their appointments.
If you have accidentally clicked the incorrect option for a tour, click the Edit icon, which looks like a pencil. That is how you close out prospect tours.