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            How to Reset Your my.hy.ly User Password

            Scenario

            To reset your password for my.hy.ly, please follow the instructions below.

            Quick Steps

            1. Make sure your email is registered with my.hy.ly. (If you do not have a registered email, you will need to send a request to your corporate admin or to support@hy.ly.)
            2. Go to  https://my.hy.ly/forgot_password to generate a request to reset your password
            3. Hy.ly will send you an email with a "reset password" link
            4. Click on the "reset password" link
            5. Create your new password
            6. Login with your registered email and new password

            Tutorial Guide

            1.  To reset your password, go to the following URL: https://my.hy.ly/forgot_password. You will see the following screen:



            2. Enter your email and click to "Reset Password."
              1. If your email is not registered with my.hy.ly you will be taken to the following screen. You will need to reach out to your corporate admin or support@hy.ly to create an account with my.hy.ly:



              2. Once your account has been set up, return to https://my.hy.ly/forgot_password.

              3. As a registered user with my.hy.ly, you will be taken to the following screen:



              4. Enter your email address and click to "Reset Password."

            3. You will receive an email with a "reset password" link:



            4. Click on the link to be taken to the following screen:


            5. Enter your new password.

            6. Confirm your new password.

            7. Click on the "Reset" button.

            8. You will see the following screen:



            9. Enter your email and new password and click to "Login."



            Updated: 22 Apr 2019 12:20 AM
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